Oregon Tech Support provides computer repair, on-site service, troubleshooting and support for Windows and Macintosh computers in Eugene/Springfield, Oregon.
It was established in 2006 by David, a professional IT Consultant with over sixteen years of proven experience in providing advanced diagnostic troubleshooting, management and technical guidance. His background includes extensive experience with Windows, Macintosh & Linux, and the organizations that use them. He is a Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA) and Cisco Certified Design Associate (CCDA) and holds a Master's Degree in Clinical Social Work.
Some of the principals that are important to David include being accessible, available and easy to talk to, taking ownership of the troubleshooting steps necessary to solve your support issues, providing you information in clear, "non-technobabble" English and following up with you promptly & professionally.
What services do you provide?
The majority of our residential and student clients are typically looking for computer repair, data recovery, virus/spyware removal and laptop repair. Our business clients typically require more in-depth work in terms of providing network configuration, troubleshooting and long-term preparation for their technology needs.
How long have you been in business?
We've been in business since January, 2006.
What are your rates?
For local-area businesses, there is no charge for us to schedule an appointment and get to know you and your situation. This also allows you to get to know us as well and for us to be better able to give you a more accurate estimate of the time and costs that might be involved. For home, student and home-based businesses, there is a minimum $59 charge which will be applied towards any work that we perform.
What advice do you have for a customer looking to hire an IT Consultant?
Review the consultant's industry certifications; typically, they indicate that the provider has dedicated time and effort towards professionally earning their trade. Ask if they are insured and/or bonded; this is an absolute must for any professional IT consultant working in the industry. Both of these items are of high relevance as this is an unregulated industry and, therefore, relies on the provider to show and promote their dedication to the field. Last but not least, ask when they registered their business with the State of Oregon; there are too many "unofficial" consultants that are working under the table since the recession hit.
What should I know about your trade? Any inside secrets to share?
There is little or not state regulation for this industry; as a result, it's important to research any consultant prior to hiring out. Go with your gut feeling, as you deserve to be treated with professionalism and respect.
What questions should I ask prior to hiring the right service professional?
You'll want to ask the following of any potential consultant that you are considering hiring: Is your business licensed with the State of Oregon? What is your policy regarding data and confidentiality? Is your business insured and/or bonded? What is your current rating with the Better Business Bureau? Can you provide me your Employer Identification Number (EIN) for tax reporting purposes? How long have you been in business? Finally, do you provide a guarantee or warranty for your service?
What important information should I have thought through before hiring an IT professional?
A consultant's role is to be your advocate. Their job is not to be a "take it or leave it" salesperson; this type of approach to any customer relationship is backwards. Above all, they should be concerned about how to best help you and your business. The best way to know that they value you is that they are interested in knowing about your business, about you and about what issues are of concern to you.