Network Troubleshooting
Computer networks are wonderful things, when they're not causing us headaches.
Nowadays, it's relatively easy and inexpensive to set up wireless Internet in your home or office. Simply head on over to the store, pick up a wireless router, plug it in to your cable or DSL Internet system, and you're good to go. Unfortunately, wireless Internet suffers from one significant issue: You cannot see it. It's hard to find out how far your signal can really go, where any wireless interference might be coming from, where dead zones (”dead spots”) exist, and how to best get around these issues.
Given the trend of increasing reliance on wireless technology, there isn't much allowance for low signal strength, slow speed or random, intermittent interference that cuts off your network entirely. We can help you make sure that you don't end up spending money where it won't be needed and set things up in a way that best fits your home or office layout.
The benefits of wireless technology are sometimes outweighed by the potential pitfalls. Wireless interference from malfunctioning wireless devices, cordless phones, game consoles and nearby wireless networks can cause havoc and make troubleshooting a wireless network difficult. Since it's difficult to “see” wireless signals, it can be near impossible to troubleshoot without assistance.
One method commonly used to help visualize interference is commonly referred to as wireless spectrum analysis. The landscape literally comes alive as the various and competing signals are combined into a cohesive chart to help you identify, locate and remove or relocate problematic equipment. This allows us to properly identify problematic items that might be affecting your wireless signal in terms of signal strength and how far it can go (”range”), along with finding the sources of any interference. It can literally save you dozens of hours of wasted time in attempting to see what cannot be easily seen.
Oregon Tech Support specializes in wireless planning, installation and wireless troubleshooting for your home or business. We can determine what type of wireless network devices you need, how to best provide reliable coverage across your entire home or office, and how to locate and identify wireless interference issues.
For Business Owners
As a business owner, you are in a difficult position. As technology costs decrease, it can be very tempting to treat the technology that you depend on as a commodity instead of a business asset. Don't be tricked by the old adage that, "It will never happen to me". Remember,good maintenance is cheaper and more valuable than the costs incurred during an emergency. Fortunately, for most small businesses there is no longer a pressing need to add a full-time technology support position to your payroll. Hiring out makes more economic sense in today's modern era.
Without an experienced computer engineer, chances are that you are the one attempting to balance out support and knowhow for your company’s technology needs. Unfortunately, this is drawing more and more time away from you and preventing you from focusing on your business.
Preventative Maintenance
Without regular maintenance, your computer can become a ticking timebomb. We can provide maintenance plans tailored to your specific needs or, if you prefer, provide you with a blueprint to follow in order to do it yourself.
On-Site Troubleshooting
If you need help, whether planned or not, we can provide you with on-site coordination and support for any issues you might have. This includes network troubleshooting, computer repair and emergency response. We are able to provide support on Windows, Macintosh and Linux computer systems.
Making Informed Decisions
In essence, we want to give you the ability to make informed and integrated decisions about your computer system without hiring a full-time network administrator. The cost of doing nothing is, indeed, nothing; however, the real cost of unplanned downtime can bring your business productivity to a standstill. While we provide emergency response to computer emergencies, having a relationship with our company prior to any actual emergency is of tremendous help. Not only do you know about us, but we know about and can better advise you in regards to technology. We can provide you with direction and advice on such troubling questions as:
Website Troubleshooting
Have you ever heard the old saying that you shouldn't get your car fixed by someone that also makes their living selling cars? In very much the same way, many people want to tell you what's wrong with your website and, at the same time, sell you a new website as a "solution" to your problem. Quite frankly, it's a conflict of interest that we feel never should exist in the first place.
Our approach is different than most. First and foremost, we don't design websites — It's a conflict of interest and we'd rather have our hands chopped off than sell you a "one size fits all" product. Secondly, by focusing exclusively on how you can leverage your abilities from the website that you already have, we've helped you to tap into one of the more essential business skills necessary for survival in today's economy: A Positive Return on Investment (ROI). By focusing exclusively on website analysis and consulting, we can effectively "pry" under the hood of both your website and your business to find out what makes it tick with your customers and where it's lacking. The resulting information that we discover together is tremendously helpful to you as a business owner: You know what areas to focus on, and which to flat-out ignore. Questions? Contact us at 541-525-9086.
